LOST MAIL

LOST MAIL

5 million fine to Poste Italiane.
te the Guarantor Authority for Competition and the Market verbatim:
This is the maximum amount allowed by law, but it is not deterrent in relation to the specific turnover of Poste Italiane in 2019 of € 3.492 billion. For the Authority, Poste’s behavior causes damage not only to consumers, but also to the country’s justice system.

So anyway a trifle for them.
And only the damage related to the registered letters is taken into consideration, when instead in general the rest of the services do not work …

At the beginning of the year we had a lot of problems, as well as real economic damage, due to the fact that the correspondence for the month of December was not delivered to us.

It may happen that a letter is lost, but all of them!

And these envelopes are still not received today … I imagine them lying in some office stacked waiting to end their days among the paper to be recycled, at best.

Trying to contact customer service is a titanic undertaking, of course now on the sites it is practically impossible, and the email addresses are better hidden than the Holy Grail, in any case I managed to send a complaint with precise data and references.

The answer came to me a long time later as a sheet of paper in the mailbox and was: “it was not us who took care of the delivery of your correspondence but others.”

So what?
And so to put it in simple terms, we can safely put it in the pipe and smoke it, or alternatively hit the pike, at our choice.

So you will forgive me if I don’t feel particularly distressed by this sanction.

I wonder if these rare occasions, which fall like rain in the desert, can really be enough to restore confidence in justice, and to ensure that users do not feel completely abandoned to their fate.

TV YIN OR TV YANG?

TV YIN OR TV YANG?

According to the idea that we always should separate into two opposing factions, in Italy it seems to be back to the times of Guelfi and Ghibellini. If you are not on one side, it must mean that you are on the other, (and I wonder WHY), also TV’s are apparently dividing the roles … yes, I know, I’m talking about “dated” devices for the current average duration, even if in reality they aren’t that old.
So at home for example on a TV Mediaset channels are still visible but no longer La7 and others, and vice versa.
From 1st January 2020 DTT channels (digital terrestrial) are going to abandon the current MPEG-2 encoding standard to switch to MPEG-4 which is currently provided by HD channels i.e. in high definition.
But this will only be the first phase: the final transition will end by 2022 and involves the passage to new transmission technologies such as HEVC “High efficiency video coding” which offers better data compression, or DVB-T2 “Digital Video Broadcasting Terrestrial Second Generation ”or regulated to bring the HDTV signal on digital terrestrial.
Why all this?
Because the frequencies which we are using at present must be left free for the 5G network, therefore for mobile communication, ensuring a high connection speed for mobile phones.
What about disabled TVs? We will need a decoder. Again
At this point the question: does television still offer a useful and adequate service?
The programs that do not take sides neither with the Guelphs nor with the Ghibellines to be clear, the serious programs, the programs that make culture or even entertainment that is not the famous “copy of a thousand summaries” are perhaps used on the fingers of one hand .
Considering we already have to pay a tenancy tax by continuing to call it a fee, which is stuck in electricity bills, is it really worth spending more money?
The way we are used to advertise, and I’m not just talking about advertising, honestly, doesn’t it have to be them paying us?

BLOW FOR WHO?

BLOW FOR WHO?

I have read various titles that speak of historical and stave sentences, but the historical sentence is simply as desirable, only that we are no longer used to correctness, to the point that when it is put into practice it makes news; and the sting, on balance, remains on the shoulders of consumers.
I refer to the resolution of Agcom against three large telephone companies that have applied additional costs to users with rechargeable option tariffs, unilaterally modifying existing contracts.
Without getting lost in my slightly labyrinthine speeches, it is certainly better if I mention my husband’s example:
With this extra charge, with the aggravation of the ironic adduction of the “customer distraction”, the telephone companies will have gained by hypothesis 10.
This fine, boasted as exorbitant, for them will represent more or less 2.
However, there is still a gain of 8.
The penalty goes to the state.
Has anyone ever thought of a customer refund?
To truly balance the accounts, companies should return 10, which is what stolen, to users.
And the fine of 2 should be an extra once and for all.
Yeah, but that’s another story …

WHY HAS THE OLD NO LONGER VALUE?

WHY HAS THE OLD NO LONGER VALUE?

Old mug or new mug?
If you receive new cups, how do you deal with the old ones? Do you immediately stop using them, put them in the cupboard, do you get rid of them?
I do not do text, I have already described this feature of mine a little out of time.
Anachronistic. True.
And, in general, I find the guidelines originating from the evolution of many procedures increasingly incomprehensible.
For example, I do not understand the policy of the phone companies according to which favorable conditions and reduced costs are offered only to new subscribers.
If you have been a subscriber for years, your rates have risen over time but you cannot have the concessions reserved only for non-customers.
I do not understand why.
Or rather, of course, the reason is always the gain, this is a fact, but the meaning is equally elusive.
So we find ourselves being taken for granted, like the cups of all time, those that do not break, those that have passed decade, fashions and models.
You, who have always paid, for years, are not important, you are there, you’re for granted.
And, even on the day you stop being there, you will only be considered like a lemon to squeeze to the last penny under any pretext: without scruple they will continue to issue invoices to the bitter end, charging any type of cost that can be assumed.
Invoices addressed to a person who has been a customer since the days when telephones first entered homes, gray, with the big wheel and the wire.
Invoices addressed to a deceased person.
But respect is also dead.
Any reference to facts that really happened is by no means casual.

So is it worth continuing to be a new customer?
I’m asking.

 

 

WINDMILLS 2.0

WINDMILLS 2.0

We can tell that progress has brought us new windmills against which, however, we cannot even be Don Quixote: by now the maximum we can aspire to is the role of Ronzinante.
To subscribe to it, all you need is a “yes” on the phone, easy. Complications arise only when any type of problem occurs, or even more fatally, when existing conditions are changed. Even the most resolute who insist on calling, they can just win a series of different answers.
We are in the era of communication and yet every possibility of contact has been cut, leaving only two inexorably frustrating options:
– the call center, with which in any case it is necessary to go through at least three series of menus to speak with a person;
– the site, with which, however, there is no way to get out of predefined and absolutely non-resolving questions.
In the last period, for various reasons, I have dealt with four different large companies and the only conclusion I managed to reach was a level pro nervousness.
How many cases of abuse are there? Unfortunately, they multiply every day and we have not yet understood that the union would make strength, already, the conditional is a must.
If you have had an experience that can somehow help someone else not to run into the same quagmire, feel free to tell it: one cup on top of the other, maybe we can start a few steps higher.

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