5 million fine to Poste Italiane.
te the Guarantor Authority for Competition and the Market verbatim:
This is the maximum amount allowed by law, but it is not deterrent in relation to the specific turnover of Poste Italiane in 2019 of € 3.492 billion. For the Authority, Poste’s behavior causes damage not only to consumers, but also to the country’s justice system.
So anyway a trifle for them.
And only the damage related to the registered letters is taken into consideration, when instead in general the rest of the services do not work …
At the beginning of the year we had a lot of problems, as well as real economic damage, due to the fact that the correspondence for the month of December was not delivered to us.
It may happen that a letter is lost, but all of them!
And these envelopes are still not received today … I imagine them lying in some office stacked waiting to end their days among the paper to be recycled, at best.
Trying to contact customer service is a titanic undertaking, of course now on the sites it is practically impossible, and the email addresses are better hidden than the Holy Grail, in any case I managed to send a complaint with precise data and references.
The answer came to me a long time later as a sheet of paper in the mailbox and was: “it was not us who took care of the delivery of your correspondence but others.”
And so to put it in simple terms, we can safely put it in the pipe and smoke it, or alternatively hit the pike, at our choice.
So you will forgive me if I don’t feel particularly distressed by this sanction.
I wonder if these rare occasions, which fall like rain in the desert, can really be enough to restore confidence in justice, and to ensure that users do not feel completely abandoned to their fate.